Exchanges & Returns

Did you change your mind? Need a different size, color, or item? No problem! You can return any product as long as it is unworn, unused, and unwashed, within 30 days of receiving your order.

We offer FREE exchanges and returns if you added shipping protection to your order. If not, then a flat rate fee will be applied for refunds and echanges. Our returns process is super fast - you'll be done in less than 3 minutes!

Looking for Warranty info?

Please visit our Product Warranty page.

How to Make an Exchange or Return

Returning or exchanging our products is easy!

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1. Head on over to TuffWraps Exchange & Returns page and fill out the online form top begin your exchange/return..

2. When making an exchange please choose 'Exchange for new itemor refund' from the list. This will allow you to use 'store credit' on the site to shop and place an exchange order.

3. If this is an exchange, use the pre-paid shipping label that is given to you during the exchange/returns process. Send the product(s) back to us in their original packaging! Refunds you will be prompted to purchase a shipping label to send your product(s) back to us.

4. You'll get emails as soon as your return has been processed. Please allow 1-2 business days for online returns to be processed and/or shipped.

Start your exchange or return

FAQ

What is your return policy?

We aim to provide an online shopping experience that is as seamless as shopping in person. With this in mind, our Returns Policy is straightforward. You can return any product as long as it is unworn, unused, and in the same condition as when you received it – free from deodorant marks, pet hair, stretched fabric, damaged velcro, etc. Additionally, all apparel must be unwashed. Returns must be initiated within 30 days of receiving your order.

How do I return or exchange my order/items?

To initiate a return or exchange, please visit the TuffWraps Exchange & Returns page and complete the online form. After selecting the item(s) you wish to exchange, you can use our pre-paid shipping label to send your package back to us. For returns, a shipping and handling fee will be deducted from your refund. We'll notify you once your refund has been processed or your requested exchange item has been shipped. Please allow 1-2 business days for online returns to be processed. If you have any questions, feel free to reach out to us at sales@tuffwraps.com.

Why am I being charged for my return?

The return shipping fee covers the cost of providing you with a pre-paid return shipping label. However, you have the option to use your preferred shipping service to return the item to our warehouse. If you choose this method, we strongly recommend obtaining a tracking number for your shipment, as we cannot be held responsible for packages lost in transit when using your own shipping service. Please include your order number or a copy of your confirmation email inside the package to ensure we credit the correct payment method.

Please send returns to:

TuffWraps.com

5806 North 53rd Street

Suite B11

Tampa, FL 33610

Please note that shipping charges incurred for the initial delivery of the product are non-refundable.

Do I get a refund of my initial shipping charge with returns?

Please note that shipping charges incurred for the initial delivery of the product are non-refundable. This policy is in place because our shipping carriers do not issue refunds directly to TuffWraps.

I want to return my product, but I got free shipping, will I be charged for the shipping cost?

If you received free shipping on your original order, the shipping cost will be deducted from your refund total. Although the shipping was listed as "free" at checkout, there is a non-refundable shipping and handling charge associated with every order. This charge covers the costs of processing, packaging, and delivering your order, which are fees that we pay to the shipping carriers and pass on to the customer. We are unable to get a refund on these shipping fees from the carriers, so the non-refundable cost must be deducted from your refund.

Therefore, when you return an item, the non-refundable shipping cost will be deducted from the refund amount you receive for the product itself. We appreciate your understanding regarding this non-refundable charge, as we cannot recover the shipping fees that were paid to the carriers for your original order.

How do I get a return label?

At TuffWraps your return shipping label will be available once you process the exchange/return at TuffWraps Exchange & Returns.

Need a label emailed to you directly? Just shoot us a note at sales@tuffwraps.com.

What if I placed an order outside the USA?

We do not refund any duties, taxes, or shipping fees paid on international orders.

Customers are responsible for returning items at their own expense.

To ensure a smooth return process, all packages must be clearly marked as “Returned Goods – No Commercial Value” on the customs declaration. This helps prevent additional customs fees upon re-import.

If any duties or fees are charged upon arrival, we reserve the right to refuse the package, and it will be returned to the sender. Please use a trackable shipping method, as we are not responsible for lost or undelivered returns.

Do you have a product issue?

If you encounter an issue with your product, please contact our Customer Service team at sales@tuffwraps.com within 30 days of receiving your order. When reaching out, kindly provide your order number, a detailed description of the issue, and a picture to help us better understand and assist you.

Are there any products excluded?

Please note that the following products are ineligible for free exchanges:

TUFF Weightlifting Belts
Tee Deal items (incart or post purchase)
Blemished Wraps
Any Bundle purchases
All items marked as final sale

How do i get free exchanges and returns?

Our new return system offers free, unlimited returns and exchanges when you add shipping protection to your cart during checkout. This means you can shop with confidence, knowing you can return or exchange items without any additional costs. Simply follow the instructions on our website for an easy and hassle-free process. Full information can be read here.

Key Points:

Free, Unlimited Returns and Exchanges: Available with shipping protection.
Easy and Convenient: User-friendly process for returns and exchanges.
Peace of Mind: No hidden fees with shipping protection.
Without Shipping Protection: Standard policies and fees apply.

For more details, please contact our customer support team.