Shipping policy
Shipping Policy
Thank you for shopping with TuffWraps. We are committed to processing and shipping your order as quickly and accurately as possible.
Shipping Rates (U.S. Orders)
| Order Weight | Standard Shipping | USPS Priority |
|---|---|---|
| Up to 0.5 lbs | $4.99 | $7.99 |
| 0.5 lbs - 1.0 lbs | $4.99 | $8.99 |
| 1.1 lbs - 1.6 lbs | Calculated at Checkout | $8.99 |
| 1.7 lbs - 3.2 lbs | Calculated at Checkout | $9.99 |
| 3.3 lbs and Above | Calculated at Checkout | $12.99 |
Shipping rates are confirmed during checkout before your order is placed.
Order Processing
Orders are typically processed and shipped within 1-2 business days (Monday through Friday, excluding holidays).
During periods of high order volume, including major promotions, product launches, Black Friday, Cyber Monday, and the holiday season, processing times may be extended. We appreciate your patience during these busy periods.
Tracking Information
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear after your order has been shipped. Carrier tracking systems may require additional time to scan and update shipment status.
Pre-Orders
Products marked as PRE-ORDER have estimated shipping dates listed on the product page.
If your order contains both in-stock and pre-order items, your order may ship once all items become available unless otherwise stated on the product page.
Please review product descriptions carefully for estimated ship dates before placing your order.
International Shipping
TuffWraps proudly ships worldwide.
International delivery times vary depending on destination country, customs processing, carrier delays, weather conditions, and local postal services.
Customers are responsible for any duties, taxes, customs fees, import fees, or other charges assessed by their local government unless otherwise specified at checkout.
International shipping transit times are estimates only and are not guaranteed.
Shipping Protection
Eligible orders may have the option to purchase Shipping Protection during checkout.
Shipping Protection helps cover packages that are lost, stolen, or damaged while in transit.
If you purchased Shipping Protection and need assistance with a shipping issue, please visit our Returns & Exchanges Portal:
https://www.tuffwraps.com/pages/returns-exchanges
Returns & Exchanges
Need to start a return, exchange, or report an issue with your order?
Visit our Returns & Exchanges Portal:
https://www.tuffwraps.com/pages/returns-exchanges
For complete details regarding returns, refunds, exchanges, and eligibility requirements, please review our Refund Policy:
https://www.tuffwraps.com/policies/refund-policy
European Union Customers
Customers located within the European Union may have additional consumer rights, including the Right of Withdrawal under applicable consumer protection laws.
For complete details regarding your withdrawal rights, please review our Refund Policy:
https://www.tuffwraps.com/policies/refund-policy
EU customers wishing to exercise their Right of Withdrawal may do so through our online withdrawal portal:
https://tuffwraps-com.myshopify.com/apps/redo/returns-portal/login?withdraw=true
Holiday Shipping Notice
During Black Friday, Cyber Monday, major promotional events, and throughout December, please allow additional processing time due to increased order volume.
Orders are processed in the order they are received. While our team works hard to ship every order as quickly as possible, temporary delays may occur during peak seasons.
We appreciate your patience and support.
Questions?
If you have questions regarding shipping, delivery, or your order, please visit our Contact Page:
https://www.tuffwraps.com/pages/contact-us
