If you received free shipping on your original order, the shipping cost will be deducted from your refund total. Although the shipping was listed as "free" at checkout, there is a non-refundable shipping and handling charge associated with every order. This charge covers the costs of processing, packaging, and delivering your order, which are fees that we pay to the shipping carriers and pass on to the customer. We are unable to get a refund on these shipping fees from the carriers, so the non-refundable cost must be deducted from your refund.
Therefore, when you return an item, the non-refundable shipping cost will be deducted from the refund amount you receive for the product itself. We appreciate your understanding regarding this non-refundable charge, as we cannot recover the shipping fees that were paid to the carriers for your original order.